Hand-Made Items: Because each item is handcrafted, slight variations in color, grain pattern, size, and finish are expected. These are not defects but are the unique characteristics of a handmade, one-of-a-kind product.
Natural Materials: Wood is a natural material. Changes in temperature and humidity may cause natural movement such as slight warping or checking. We are not responsible for damage resulting from environmental conditions after the item has been delivered.
Pet-Friendly Shop Notice: Please be advised that our items are handcrafted in a home environment that includes dogs. While we take great care in cleaning and packaging our products, they may come into contact with pet dander. If you have severe pet allergies, please take this into consideration before purchasing.
Avoid Extreme Temperatures: Do not place hot pans or extreme cold directly on the wood surface.
Hand Wash Only: Never place your wood product in the dishwasher. The intense heat and water pressure will cause the wood to warp, crack, or split.
Gentle Cleaning: Clean your piece using warm water, a mild dish soap, and a soft sponge.
No Soaking: Never submerge your tray in a sink of water or let it soak.
Dry Immediately: After washing, immediately wipe the tray dry with a clean cloth. Allow it to air-dry completely on its edge to ensure proper airflow on all sides.
Regular Oiling: Wood is a natural, porous material that needs hydration. If your piece starts to look dull or feels dry, it’s time to re-oil. We recommend applying a high-quality, food-safe mineral oil or a specialized wood butter at least once a month and immediately after washing and drying. Apply a light, even coat of oil to the wood using a clean, lint-free cloth. Allow the wood to absorb the oil for a few hours (or overnight), then wipe off any excess with a clean, dry cloth.